The Church of Scotland strongly believes that a person with a legitimate grievance must be listened to and their complaint should be properly and fairly addressed.
The Church has three different complaints procedures in place to deal with inappropriate or unethical behaviour and to ensure that the Church is a safe and caring environment for all.
The role of the person being complained about will dictate which complaints procedure is followed.
I am complaining about a...
These roles include Ministers of Word and Sacrament, Ordained Local Ministers, Deacons, Elders, and Readers
These roles include youth workers, organists, parish assistants, Mission Partners, and staff employed centrally in 121 George Street, Edinburgh
An issue which involves a Church member (but not a minister, deacon or office bearer) will be referred straight to the local Kirk Session to be dealt with. Contact the Presbytery Clerk for your local area to discuss your complaint.
If harm or abuse is suspected or witnessed, or is reported to you, you must immediately report it to the Church's Safeguarding Service firstname.lastname@example.org
This information may then be shared with Police Scotland or local authority social work departments. The Safeguarding Service supports the whole Church in the UK and abroad.