6. Maintaining confidentiality
6.1 Confidentiality and data protection
Complaints will be handled with discretion and access to information about individual investigations will only be given to those who have a legitimate access requirement. In determining access requirements the Church will have regard to legislative requirements such as data protection legislation and also internal policies on confidentiality and the use of complainant information.
Individuals have the right to access information concerning them, except in limited circumstances. For example, complainants and other parties to the complaint are entitled to access the information about them gathered by complaint investigators. Exceptions to this right include occasions where disclosure would have an adverse impact on health and wellbeing, management planning, negotiations or the prevention or detection of crime.
Promises of confidentiality will only be given when absolutely necessary to obtain the co- operation of a witness. Any such promises will be carefully considered and specific in each case.
6.2 Reporting outcomes
Where a complaint has been upheld or partially upheld the complainant will be advised of this. However, information about specific staff members will not normally be shared, particularly where disciplinary action is taken.